Privacy & Cookies
Your privacy matters to us
This page explains how we collect, use and protect your personal data.
1. Who we are
AcornStairlifts.website (“we”, “our”, “us”) is an independent information website. We are not owned, operated or endorsed by Acorn Stairlifts. We help visitors understand stairlift options and, when requested, pass enquiry details to Acorn Stairlifts.
Data Controller: AcornStairlifts.website
2. What personal data we collect
We may collect the following information when you submit an enquiry:
- Title
- First name and last name
- Address
- City / Town
- Postcode
- Phone number
- Email address
- Any other information you choose to provide
We also collect anonymous website analytics such as:
- Pages visited
- Device and browser data
- Approximate location (country/region)
- Referral source (how you found our website)
3. How we use your personal data
We use your information to:
- Respond to your enquiry
- Help arrange a stairlift quotation or home survey (if requested)
- Pass your details to Acorn Stairlifts when you ask us to
- Improve our website and user experience
We do not sell your data or use it for unrelated marketing.
4. Who we share your data with
We only share your personal information with Acorn Stairlifts when you request a quote or survey and expect them to contact you.
Acorn Mobility Services Ltd
Television House, Fieldhead Business Centre, Bradford, BD7 1LW
No other third parties receive your data.
5. Lawful basis for processing
Under UK GDPR, we rely on the following lawful grounds:
- Legitimate interests – to respond to your enquiry.
- Consent – when you request that we pass your details to Acorn Stairlifts.
6. How long we keep your data
We keep enquiry information for up to 12 months unless a longer retention period is required for compliance or dispute resolution.
7. Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent at any time
- Object to processing
- Complain to the ICO (Information Commissioner’s Office)
8. How we protect your data
We use reasonable technical and organisational measures, including:
- SSL secure encryption
- Restricted access to submitted enquiries
- Secure hosting and server environments
9. Cookies & analytics
We may use essential cookies and anonymous analytics tools to understand website performance. You can disable cookies in your browser if preferred.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact us
If you have any questions or wish to exercise your rights, please contact us.